Privacy and Security Law Blog : Privacy & Security Law Blog : Davis Wright Tremaine LLP : Seattle, Los Angeles, Washington D.C., New York, San Francisco, Shanghai, Portland and Anchorage Law Firm

Also Reinforces That Telemarketing Sales Rule’s Caller ID Flexibility Only Goes So Far

The Federal Trade Commission (FTC) has announced a $500,000 settlement of a telemarketing enforcement action that it brought based on allegations that the telemarketer interfered with the right of consumers to be placed on companies’ internal do-not-call lists, and that it altered outgoing caller ID to inaccurately display the identity of the calling party. The enforcement action is a reminder that telemarketing customer service reps must be trained to be particularly sensitive to understanding – and effectuating – consumer requests to be added to a company’s do-not-call list, even they don’t request it in such specific terms.

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By Adam H. Greene

On Nov. 30, 2011, the U.S. Supreme Court held oral arguments in Federal Aviation Administration v. Cooper, No. 10-1024. At issue in the case is whether the plaintiff is entitled to damages under the Privacy Act of 1974 for emotional distress caused by the government’s disclosure of his HIV status, including “sleeplessness, loss of appetite, physical tension, agitation, isolation from friends and anxiety.”

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