By Ryan Gist and Ronnie London. In separate cases in different jurisdictions, one federal appeals court and two district courts recently held that, just because companies using autodialers reach someone other than their intended target, they do not lose the protection of exceptions in the law that depend on the relationship between the company and the person it is attempting to call. Since impermissible automated calls can lead to statutory damages of up to $1500 per call (as well as fines by federal agencies), the decisions are good news for companies that rely on autodialed and prerecorded calls but may not always be in a position to know when current or former customers’ phone numbers are reassigned, and/or if they have moved from a previous address. It is also particularly good news for those who may need to place such automated calls to cell phones, where the federal prohibition is tightest and the exceptions to it are narrowest.
The recent cases arise under the Telephone Consumer Protection Act (TCPA) and Federal Communications Commission (FCC) rules implementing it, which together prohibit automated and prerecorded calls, with certain exceptions. With respect to cell phones, the TCPA and rules prohibit automated/prerecorded calls unless there is prior express consent from the called party (or the call is for emergency purposes). As to residential (land) lines, they impose the same prohibition, but the statute also specifically allows the FCC to create categorical exemptions for some calls.
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